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helpspot.com

https://helpspot.com· First analyzed 19 May 2026· Updated 19 May 2026
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helpspot.com
Desktop screenshot of helpspot.com
Mobile screenshot of helpspot.com
Mobile

Sponsored

Hosting Provider

Cloudflare
cloudflare.com

IP Address

172.66.43.65

Site Location

🇺🇸 Poughkeepsie, United Statesvia schema_nap

Server Location

🇨🇦 Toronto, Canada

ASN

AS13335

Organization

Cloudflare, Inc.

Server

Cloudflare

CDN

Cloudflare

WAF

Cloudflare

Nameservers

rob.ns.cloudflare.com.may.ns.cloudflare.com.

Performance

100

Core Web Vitals

Weight

First Contentful Paint
612 ms10%
Speed Index
796 ms10%
Largest Contentful Paint
—25%
Total Blocking Time
0.0 ms30%
Cumulative Layout Shift
0.00025%
315 KB
25 requests

Image Optimization

Lazy Load
0–49
50–89
90–100

Architecture Stack

Monolithic
⚙️ SSR
Frontend
Styling
Tailwind CSS
Infrastructure
Hosting
Cloudflare
CDN
Cloudflare

Progressive Web App

Web ManifestApple Touch Icon

Technology Stack

6 Technologies Detected

Analytics

2
Google Analytics
Google Analytics 4

Frameworks

1
Alpine.js

CSS Frameworks

1
Tailwind CSS

Fonts

1
Google Fonts

CDN

1
Cloudflare

SEO Analysis

A83/100
24
2
0
Meta Tags14/15
Content11/12
Headings8/8
Technical21/25
E-E-A-T2/7
Images5/7
Links5/5
URL5/5
Social5/5
Freshness0/4
Mobile4/4
Indexability3/3
H
helpspot.comhelpspot.com

HelpSpot - Help Desk Software That Just Works

HelpSpot is help desk software that turns email chaos into organized support. Simple ticketing, powerful automation, and self-hosted or cloud deployment.

Title Length45 chars

Recommended: 50-60 chars (~280px / 580px)

Description Length153 chars

Recommended: 120-160 chars

Issues (0)

    2 issues found

    Upgrade to view details

    Crawlability

    Sitemap
    robots.txt

    4 rules

    Sitemap reference found

    Allows all crawlers

    Local SEO

    Local Search Readiness

    36/100
    Needs Work
    10 10

    Sponsored

    AI & LLM Readiness

    C69/100
    Bot Access
    20/25
    Machine Read.
    21/25
    Schema Data
    14/25
    Citation
    14/25

    AI Bot Access

    14/14 accessible
    AI Search
    OAI-SearchBot
    PerplexityBot
    Claude-SearchBot
    Gemini-Deep-Research
    DuckAssistBot
    Training
    GPTBot
    ClaudeBot
    Google-Extended
    Meta-ExternalAgent
    Bytespiderinfo
    Amazonbot
    Applebot-Extended
    CCBotinfo
    Fetch
    ChatGPT-User

    Machine Readability

    llms.txtvalid
    llms-full.txt
    Semantic HTML
    Heading Hierarchy
    nav
    Text ratio:5%
    Words:2,576
    Token eff.:Optimal
    Sections/1K:1.9
    Depth:1/5

    Structured Data

    3 JSON-LD
    FAQPage×1.5Person×1.3Organization×1.1WebSiteSearchAction
    sameAs entity links

    Citation Readiness

    Opening Summary21w
    Descriptive Headingsavg 4.1w
    Canonical URL
    Open Graph3/3
    Twitter Card3/3
    Language Tag
    Publish Date
    Author Info
    Lists
    Tables
    TL;DR / Summary
    About Page Link
    Recommendations (6)
    AI readiness recommendation preview...
    Upgrade to view recommendations

    Sponsored

    Accessibility

    WCAG 2.1 Compliance

    Evaluates how accessible your website is for users with disabilities, based on WCAG 2.1 guidelines. Checks images, forms, keyboard navigation, ARIA roles, and color contrast.
    A
    89/100
    14
    Passed
    0
    Critical
    0
    Warnings
    Images & Alt Text
    20/20
    Checks if images have descriptive alt text for screen readers and visually impaired users.
    Semantic Structure
    20/20
    Evaluates proper use of HTML5 semantic elements (header, nav, main, footer) and heading hierarchy.
    Forms & Inputs
    15/15
    Verifies form fields have labels, error messages are clear, and inputs are properly associated.
    Color & Contrast
    15/15
    Tests text-to-background color contrast ratios against WCAG AA/AAA minimum requirements.
    Keyboard & Focus
    13/15
    Ensures all interactive elements are reachable and operable via keyboard (tab, enter, escape).
    ARIA & Roles
    6/15
    Checks correct use of WAI-ARIA attributes (roles, states, properties) for assistive technologies.

    Carbon Footprint

    SWDM v4 · Eco-Score

    Carbon emissions estimated using the Sustainable Web Design Model v4 (SWDM v4). Factors in data center, network, and device energy across new and returning visitors. Grade thresholds based on HTTP Archive percentiles.
    78/100
    A+
    32 mg
    CO₂e / view
    315.5 KB
    Page Weight
    90%
    Cleaner Than
    New Visitor
    36 mg
    vs
    Returning (cached)
    18 mg
    Annual (10K/mo)
    3.8 kg
    Emission Segments
    Data Center
    2 mg
    Network
    9 mg
    Device
    21 mg
    Resource Breakdown
    JavaScript
    33.2 KB
    Images
    211.6 KB
    CSS
    28.8 KB
    Fonts
    1.4 KB
    HTML
    40.5 KB
    Green Hosting Verified
    Cloudflare
    GWF Verified
    4 recommendations
    • •Carbon footprint recommendation preview...
    Upgrade to view recommendations
    D

    Security Score

    46%Poor
    Interactive

    HTTPS

    WAF

    80d

    Certificate Details

    Type

    Domain Validated (DV)

    Certificate Authority

    Google Trust Services

    Key Algorithm

    ECDSA (secp256r1) (256 bit)

    Signature

    ECDSA with SHA-256

    TLS Version

    TLSv1.3

    HTTP Protocol

    HTTP/2

    Valid From

    10.05.2026

    Valid Until

    08.08.2026

    OCSP Stapling

    Enabled

    Subject Alternative Names (2)

    helpspot.com*.helpspot.com

    SHA-256 Fingerprint

    B8:DF:75:7A:3D:0D:5D:39:BE:53:B5:57:A8:8A:1D:6A:53:54:40:D2...

    Top Recommendations

    Security recommendation preview

    Upgrade to view recommendations
    Upgrade to view header details

    HTTP Headers

    Developer Console

    cache-control
    🔴 No Cache(no-cache, private)
    cf-cache-status
    DYNAMIC
    cf-ray🇺🇸 Dallas
    9fe492f8cf176bf5-DFW
    content-encoding
    📦 Gzip(gzip)
    content-type
    text/html; charset=utf-8
    date
    Tue, 19 May 2026 16:45:48 GMT
    Good Warning Issue

    Email Infrastructure

    Custom Mail Server

    Score

    65

    SPF
    DKIM
    DMARC

    DMARC Policy

    None (Monitor Only)

    MX Records (1)

    mx.helpspotmail.com

    Domain Information

    helpspot.com

    Domain Age
    22y 6m

    Created

    09.11.2003

    Expires

    09.11.2032

    Last Updated

    09.11.2022

    Registrar

    Register.com - Network Solutions, LLC

    DNSSEC
    Not Enabled

    Privacy & Compliance

    Cookie Consent Banner
    Privacy Policy
    Terms of Service

    GDPR Indicators

    Privacy policy page linked

    Mobile Compatibility

    Viewport & Responsive Test

    Tests how well your website works on mobile devices. Checks viewport configuration, responsive layout, touch targets, font readability, and simulates rendering across different screen sizes.
    B
    76/100
    Mobile Friendly1 breakpoint
    Viewport Meta
    The viewport meta tag tells mobile browsers how to scale the page. Without it, mobile devices render at desktop width.
    Responsive Design
    Uses CSS media queries or flexible layouts to adapt content to different screen sizes automatically.
    Touch Icons
    Apple touch icons and favicons displayed when users add the site to their home screen on mobile devices.
    Readable Font Size
    Base font size should be at least 16px on mobile to ensure text is readable without zooming.
    Relative Units
    Using em, rem, %, or vw instead of fixed px values allows content to scale properly across screen sizes.
    No H-Scroll Risk
    No elements wider than the viewport that would cause horizontal scrolling on mobile devices.
    Tap Targets OK
    Interactive elements (buttons, links) are at least 48x48px with enough spacing to prevent accidental taps.
    No Fixed Widths
    No elements with fixed pixel widths that could overflow on smaller screens and break the layout.
    Viewport
    width=device-width, initial-scale=1

    Typography & Readability

    Georgia + -apple-system

    WCAG Partial
    68/100
    Readability
    /30
    22/30

    18px · LH 1.63

    Hierarchy
    /20
    17/20

    5.33x ratio · ✓ H1→H6

    WCAG
    /25
    15/25

    1.47:1 min contrast

    Performance
    /25
    14/25

    System fonts

    Heading Font

    Georgia

    Serif96px

    Body Font

    -apple-system

    Sans18px

    Contrast Ratio

    1.47:1

    37 issues

    Reading Comfort

    ~34 CPL

    Narrow lines
    96px
    h1
    72px
    h2
    30px
    h3
    18px
    p

    ✅ Excellent readability: 18px body text is ideal for all devices.

    ⚠️ Hard to read: Flesch score 49/100. Simplify sentences for wider reach.

    ⚠️ Partial contrast: 37 elements below WCAG AA threshold (min 1.5:1).

    ✅ Perfect heading hierarchy: Sequential h1→h2→h3 with single H1 — ideal for SEO & accessibility.

    ✅ Strong hierarchy: Headlines are 5.3x larger than body text.

    ✅ System fonts: Zero font loading delay — best possible LCP impact.

    GGoogle FontsBuy on MyFontsFlesch 49

    Color Palette

    6 unique colors
    9.16:1 AAA Dark
    #313030
    Other· 1.5%
    #d9d7d4
    Other· 1.2%
    #f9f8f6
    Primary· 92.99999999999999%
    #9e6554
    Secondary· 1.7%
    #a28378
    Secondary· 1.1%

    Business & Marketing Stack

    1 Tools Detected

    Growing

    Behavior Analytics

    1
    Google AnalyticsFree

    User behavior and product analytics

    1

    Categories

    1

    Total Tools

    0

    Enterprise

    0

    Mid-Market

    Assessment: Growing marketing technology adoption

    Sponsored

    Scripts & Styles

    6 Resources

    4
    Scripts
    2
    Styles
    1
    Async
    2
    Defer

    Top Script Sources

    cdn.jsdelivr.net(2)googletagmanager.com(1)helpspot.com(1)

    Website Identity

    HelpSpot

    HelpSpot

    Organization

    Help desk software that makes customer support simple and effective for organizations worldwide.

    sales@userscape.com
    8455335044
    www.helpspot.com
    22 years old

    2600 South Road, Ste 44-175, Poughkeepsie

    12601, Poughkeepsie, NY

    US

    Location detected: 🇺🇸 United States, Poughkeepsievia schema_nap
    Register.com - Network Solutions, LLCenEst. 2005

    Social Profiles

    YouTube

    Sponsored

    Last analyzed: 19 May 2026 at 16:46

    Historical Analysis & Change Tracking