StackOptic
Back to Search
help.com favicon

help.com

https://help.com· First analyzed 21 May 2026· Updated 21 May 2026
Export
help.com
Desktop screenshot of help.com
Mobile screenshot of help.com
Mobile

Sponsored

Hosting Provider

Trellian Pty. Limited

IP Address

103.224.212.32

Site Location

🇦🇺 Australiavia ip

Server Location

🇦🇺 Beaumaris, Australia

ASN

AS133618

Organization

Trellian Pty. Limited

Server

Apache

Nameservers

ns2.trellian.com.ns1.trellian.com.

Performance

99

Core Web Vitals

Weight

First Contentful Paint
724 ms10%
Speed Index
941 ms10%
Largest Contentful Paint
—25%
Total Blocking Time
0.0 ms30%
Cumulative Layout Shift
0.00025%
1 MB
28 requests

Image Optimization

Lazy LoadWebP
0–49
50–89
90–100

Architecture Stack

Monolithic
⚙️ SSR
Infrastructure
Hosting
Trellian Pty. Limited

Technology Stack

5 Technologies Detected

Analytics

2
Google Analytics
Google Analytics 4

CSS Frameworks

1
Tailwind CSS

Icon Libraries

1
Font Awesome

Web Servers

1
Apache

SEO Analysis

C66/100
20
7
0
Meta Tags12/15
Content9/12
Headings8/8
Technical12/25
E-E-A-T3/7
Images6/7
Links4/5
URL5/5
Social0/5
Freshness0/4
Mobile4/4
Indexability3/3
H
help.comhelp.com

help.com — Find Answers to Anything

Your trusted guide to making smarter decisions. Expert articles, product reviews, and AI-assisted answers — all in one place.

Title Length35 chars

Recommended: 50-60 chars (~213px / 580px)

Description Length125 chars

Recommended: 120-160 chars

Issues (0)

    7 issues found

    Upgrade to view details

    Crawlability

    Sitemap
    robots.txt

    3 rules

    Sitemap reference found

    Allows all crawlers

    Local SEO

    Local Search Readiness

    6/100
    Poor
    2 13 2

    This site doesn't appear to be a local business. Local SEO signals are optional for non-local websites.

    Sponsored

    AI & LLM Readiness

    D41/100
    Bot Access
    20/25
    Machine Read.
    14/25
    Schema Data
    0/25
    Citation
    7/25

    AI Bot Access

    14/14 accessible
    AI Search
    OAI-SearchBot
    PerplexityBot
    Claude-SearchBot
    Gemini-Deep-Research
    DuckAssistBot
    Training
    GPTBot
    ClaudeBot
    Google-Extended
    Meta-ExternalAgent
    Bytespiderinfo
    Amazonbot
    Applebot-Extended
    CCBotinfo
    Fetch
    ChatGPT-User

    Machine Readability

    llms.txt
    llms-full.txt
    Semantic HTML
    Heading Hierarchy
    nav
    Text ratio:14%
    Words:465
    Token eff.:Optimal
    Sections/1K:30.1
    Depth:1/5

    Structured Data

    No Schema

    Citation Readiness

    Opening Summary13w
    Descriptive Headingsavg 6.5w
    Canonical URL
    Open Graph0/3
    Twitter Card0/3
    Language Tag
    Publish Date
    Author Info
    Lists
    Tables
    TL;DR / Summary
    About Page Link
    Recommendations (8)
    AI readiness recommendation preview...
    Upgrade to view recommendations

    Sponsored

    Accessibility

    WCAG 2.1 Compliance

    Evaluates how accessible your website is for users with disabilities, based on WCAG 2.1 guidelines. Checks images, forms, keyboard navigation, ARIA roles, and color contrast.
    B
    78/100
    11
    Passed
    2
    Critical
    1
    Warnings
    Images & Alt Text
    20/20
    Checks if images have descriptive alt text for screen readers and visually impaired users.
    Semantic Structure
    18/20
    Evaluates proper use of HTML5 semantic elements (header, nav, main, footer) and heading hierarchy.
    Forms & Inputs
    10/15
    Verifies form fields have labels, error messages are clear, and inputs are properly associated.
    Color & Contrast
    15/15
    Tests text-to-background color contrast ratios against WCAG AA/AAA minimum requirements.
    Keyboard & Focus
    9/15
    Ensures all interactive elements are reachable and operable via keyboard (tab, enter, escape).
    ARIA & Roles
    6/15
    Checks correct use of WAI-ARIA attributes (roles, states, properties) for assistive technologies.
    2 recommendations
    • •Accessibility recommendation preview...
    Upgrade to view recommendations

    Carbon Footprint

    SWDM v4 · Eco-Score

    Carbon emissions estimated using the Sustainable Web Design Model v4 (SWDM v4). Factors in data center, network, and device energy across new and returning visitors. Grade thresholds based on HTTP Archive percentiles.
    55/100
    B
    129 mg
    CO₂e / view
    1.0 MB
    Page Weight
    70%
    Cleaner Than
    New Visitor
    147 mg
    vs
    Returning (cached)
    74 mg
    Annual (10K/mo)
    15.5 kg
    Emission Segments
    Data Center
    29 mg
    Network
    31 mg
    Device
    69 mg
    Resource Breakdown
    JavaScript
    29.3 KB
    Images
    971.0 KB
    CSS
    29.3 KB
    HTML
    4.9 KB
    Other
    8.4 KB
    Green Hosting Not Verified
    Trellian Pty. Limited
    5 recommendations
    • •Carbon footprint recommendation preview...
    Upgrade to view recommendations
    F

    Security Score

    31%Critical
    Interactive

    HTTPS

    No WAF

    89d

    Certificate Details

    Type

    Domain Validated (DV)

    Certificate Authority

    Let's Encrypt

    Key Algorithm

    ECDSA (secp256r1) (256 bit)

    Signature

    ECDSA with SHA-384

    TLS Version

    TLSv1.3

    HTTP Protocol

    HTTP/2

    Valid From

    21.05.2026

    Valid Until

    19.08.2026

    Subject Alternative Names (2)

    help.comwww.help.com

    SHA-256 Fingerprint

    FB:36:0D:8F:08:B1:B9:38:1D:E3:5A:58:53:CF:F4:30:78:42:1C:E8...

    Top Recommendations

    Security recommendation preview

    Upgrade to view recommendations
    Upgrade to view header details

    HTTP Headers

    Developer Console

    accept-ranges
    bytes
    content-encoding
    📦 Gzip(gzip)
    content-length
    4697
    content-type
    text/html
    date
    Thu, 21 May 2026 07:47:00 GMT
    etag
    "577c-6523b21824ec0-gzip"
    Good Warning Issue

    Email Infrastructure

    Custom Mail Server

    Score

    100

    SPF
    DKIM
    DMARC

    DMARC Policy

    Reject (Strictest)

    MX Records (1)

    mx.trellian.com

    Domain Information

    help.com

    Domain Age
    30 years

    Created

    28.05.1996

    Expires

    27.05.2027

    Last Updated

    28.10.2024

    Registrar

    Above.com Pty Ltd.

    DNSSEC
    Not Enabled

    Privacy & Compliance

    Cookie Consent Banner
    Privacy Policy
    Terms of Service

    GDPR Indicators

    Privacy policy page linked

    Mobile Compatibility

    Viewport & Responsive Test

    Tests how well your website works on mobile devices. Checks viewport configuration, responsive layout, touch targets, font readability, and simulates rendering across different screen sizes.
    C
    61/100
    Mobile Friendly
    Viewport Meta
    The viewport meta tag tells mobile browsers how to scale the page. Without it, mobile devices render at desktop width.
    Responsive Design
    Uses CSS media queries or flexible layouts to adapt content to different screen sizes automatically.
    Touch Icons
    Apple touch icons and favicons displayed when users add the site to their home screen on mobile devices.
    Readable Font Size
    Base font size should be at least 16px on mobile to ensure text is readable without zooming.
    Relative Units
    Using em, rem, %, or vw instead of fixed px values allows content to scale properly across screen sizes.
    No H-Scroll Risk
    No elements wider than the viewport that would cause horizontal scrolling on mobile devices.
    Tap Targets OK
    Interactive elements (buttons, links) are at least 48x48px with enough spacing to prevent accidental taps.
    No Fixed Widths
    No elements with fixed pixel widths that could overflow on smaller screens and break the layout.
    Viewport
    width=device-width, initial-scale=1.0
    2 recommendations
    • •Mobile compatibility recommendation preview...
    Upgrade to view recommendations

    Typography & Readability

    -apple-system

    75/100
    Readability
    /30
    15/30

    13px · LH 1.55

    Hierarchy
    /20
    19/20

    3.38x ratio · ✓ H1→H6

    WCAG
    /25
    20/25
    Performance
    /25
    21/25

    System fonts

    Heading Font

    -apple-system

    Sans44px

    Body Font

    -apple-system

    Sans13px

    Contrast Ratio

    --

    Reading Comfort

    ~42 CPL

    Narrow lines
    44px
    h1
    18px
    h2
    15px
    h3
    12px
    h4
    13px
    p

    ❌ Critical: 13px body text is too small. Minimum 14px, recommend 16px+.

    ✅ Optimal line spacing: 1.55 ratio (ideal range 1.4–1.6).

    ⚠️ Hard to read: Flesch score 36/100. Simplify sentences for wider reach.

    ✅ Perfect heading hierarchy: Sequential h1→h2→h3 with single H1 — ideal for SEO & accessibility.

    ✅ Strong hierarchy: Headlines are 3.4x larger than body text.

    ✅ Modern fluid typography: clamp() with rem units ensures zoom accessibility (WCAG 1.4.4).

    Fluid Type (rem)Flesch 36

    Color Palette

    11 unique colors
    Light
    #ffffff
    Background· 72.99999999999999%
    #bdd1de
    Primary· 4.2%
    #2f3642
    Secondary· 3.9%
    #cba073
    Secondary· 3%
    #837364
    Secondary· 2.6%
    #6da0c9
    Secondary· 2.4%
    #456a90
    Secondary· 2.4%
    #9daab8
    Secondary· 2.3%

    Business & Marketing Stack

    1 Tools Detected

    Growing

    Behavior Analytics

    1
    Google AnalyticsFree

    User behavior and product analytics

    1

    Categories

    1

    Total Tools

    0

    Enterprise

    0

    Mid-Market

    Assessment: Growing marketing technology adoption

    Sponsored

    Scripts & Styles

    4 Resources

    3
    Scripts
    1
    Styles
    2
    Async
    0
    Defer

    Top Script Sources

    googletagmanager.com(1)google.com(1)assets(1)

    Website Identity

    help.com

    30 years old
    Location detected: 🇦🇺 Australiavia ip
    Above.com Pty Ltd.en

    Sponsored

    Last analyzed: 21 May 2026 at 07:47

    Historical Analysis & Change Tracking