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edesk.com

https://edesk.com· First analyzed 07 May 2026· Updated 07 May 2026
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edesk.com
Desktop screenshot of edesk.com
Mobile screenshot of edesk.com
Mobile

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Hosting Provider

Amazon Web Services (AWS)
aws.amazon.com

IP Address

18.165.140.55

Site Location

🇫🇮 Finlandvia ip

Server Location

🇫🇮 Helsinki, Finland

ASN

AS16509

Organization

AWS CloudFront (GLOBAL)

Server

AmazonS3

CDN

CloudFront

Nameservers

ns-1666.awsdns-16.co.uk.ns-711.awsdns-24.net.ns-89.awsdns-11.com.ns-1453.awsdns-53.org.

Performance

100

Core Web Vitals

Weight

First Contentful Paint
548 ms10%
Speed Index
712 ms10%
Largest Contentful Paint
—25%
Total Blocking Time
0.0 ms30%
Cumulative Layout Shift
0.00025%
1.3 MB
232 requests

Image Optimization

WebPResponsive
0–49
50–89
90–100

Architecture Stack

Hybrid
🔀 Hybrid
Frontend
Framework
Next.js
Styling
Tailwind CSS
CMS
Magento
Infrastructure
Platform
AWS CloudFront
CDN
CloudFront

Progressive Web App

Web ManifestApple Touch Icon

Technology Stack

13 Technologies Detected

Analytics

6
Google Analytics
Google Analytics 4
Facebook Pixel
Hotjar
Microsoft ClarityPostHog

Advertising

2
Google AdsMicrosoft Advertising

Frameworks

1
Angular

Meta Frameworks

1
Next.js

CSS Frameworks

1
Tailwind CSS

Tag Managers

1
Google Tag Manager

Marketing

1
HubSpot

SEO Analysis

B77/100
23
5
1
Meta Tags15/15
Content10/12
Headings7/8
Technical20/25
E-E-A-T0/7
Images3/7
Links5/5
URL5/5
Social5/5
Freshness0/4
Mobile4/4
Indexability3/3
E
edesk.comedesk.com

AI-powered eCommerce customer support software | eDesk

eDesk's AI-powered customer service software helps eCommerce teams unify customer support, order data, and channels - powering $25B+ in annual sales.

Title Length54 chars

Recommended: 50-60 chars (~344px / 580px)

Description Length149 chars

Recommended: 120-160 chars

Issues (1)

  • • Most images missing alt text (141/154) — critical for accessibility and SEO

6 issues found

Upgrade to view details

Crawlability

Sitemap

Type: index

6 URLs

6 sub-sitemaps

robots.txt

3 rules

Sitemap reference found

Allows all crawlers

Local SEO

Local Search Readiness

13/100
Poor
4 12 2

This site doesn't appear to be a local business. Local SEO signals are optional for non-local websites.

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AI & LLM Readiness

D42/100
Bot Access
20/25
Machine Read.
8/25
Schema Data
0/25
Citation
14/25

AI Bot Access

14/14 accessible
AI Search
OAI-SearchBot
PerplexityBot
Claude-SearchBot
Gemini-Deep-Research
DuckAssistBot
Training
GPTBot
ClaudeBot
Google-Extended
Meta-ExternalAgent
Bytespiderinfo
Amazonbot
Applebot-Extended
CCBotinfo
Fetch
ChatGPT-User

Machine Readability

llms.txt
llms-full.txt
Semantic HTML
Heading Hierarchy
nav
Text ratio:0%
Words:1,019
Token eff.:Optimal
Sections/1K:1
Depth:1/5

Structured Data

No Schema

Citation Readiness

Opening Summary176w
Descriptive Headingsavg 5.3w
Canonical URL
Open Graph3/3
Twitter Card3/3
Language Tag
Publish Date
Author Info
Lists
Tables
TL;DR / Summary
About Page Link
Recommendations (10)
AI readiness recommendation preview...
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Accessibility

WCAG 2.1 Compliance

Evaluates how accessible your website is for users with disabilities, based on WCAG 2.1 guidelines. Checks images, forms, keyboard navigation, ARIA roles, and color contrast.
A
83/100
13
Passed
1
Critical
1
Warnings
Images & Alt Text
20/20
Checks if images have descriptive alt text for screen readers and visually impaired users.
Semantic Structure
17/20
Evaluates proper use of HTML5 semantic elements (header, nav, main, footer) and heading hierarchy.
Forms & Inputs
12/15
Verifies form fields have labels, error messages are clear, and inputs are properly associated.
Color & Contrast
15/15
Tests text-to-background color contrast ratios against WCAG AA/AAA minimum requirements.
Keyboard & Focus
13/15
Ensures all interactive elements are reachable and operable via keyboard (tab, enter, escape).
ARIA & Roles
6/15
Checks correct use of WAI-ARIA attributes (roles, states, properties) for assistive technologies.
1 recommendation
  • •Accessibility recommendation preview...
Upgrade to view recommendations

Carbon Footprint

SWDM v4 · Eco-Score

Carbon emissions estimated using the Sustainable Web Design Model v4 (SWDM v4). Factors in data center, network, and device energy across new and returning visitors. Grade thresholds based on HTTP Archive percentiles.
63/100
B
135 mg
CO₂e / view
1.3 MB
Page Weight
70%
Cleaner Than
New Visitor
154 mg
vs
Returning (cached)
77 mg
Annual (10K/mo)
16.2 kg
Emission Segments
Data Center
7 mg
Network
40 mg
Device
89 mg
Resource Breakdown
JavaScript
698.4 KB
Images
6.9 KB
CSS
116.5 KB
Fonts
201.0 KB
HTML
312.1 KB
Green Hosting Verified
Amazon Web Services (AWS)
Provider Match
5 recommendations
  • •Carbon footprint recommendation preview...
Upgrade to view recommendations
B

Security Score

71%Good
Static / Informational

HTTPS

WAF

128d

Certificate Details

Type

Domain Validated (DV)

Certificate Authority

Amazon

Key Algorithm

RSA (2048 bit)

Signature

SHA-256 with RSA

TLS Version

TLSv1.3

HTTP Protocol

HTTP/2+H3

Valid From

14.08.2025

Valid Until

12.09.2026

OCSP Stapling

Enabled

Subject Alternative Names (2)

edesk.com*.edesk.com

SHA-256 Fingerprint

DD:B6:B0:09:AA:AA:36:24:9F:DD:CD:B5:82:39:35:EC:E3:06:B3:85...

Recommendations

Security recommendation preview

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Upgrade to view header details

HTTP Headers

Developer Console

age
66544
alt-svc
h3=":443"; ma=86400
cache-control
🟡 0s(public, max-age=0, s-maxage=31536000)
content-encoding
⚡ Brotli(br)
content-type
text/html
date
Wed, 06 May 2026 16:37:19 GMT
Good Warning Issue

Email Infrastructure

Custom Mail Server

Score

90

SPF
DKIM
DMARC

DMARC Policy

None (Monitor Only)

MX Records (2)

mx2-eu.emailsecurity.app
mx1-eu.emailsecurity.app

Domain Information

edesk.com

Domain Age
29y 1m

Created

08.04.1997

Expires

09.04.2027

Last Updated

05.03.2026

Registrar

Amazon Registrar, Inc.

DNSSEC
Not Enabled

Privacy & Compliance

Cookiebot

Cookie Consent Banner
Cookiebot
Privacy Policy
Terms of Service

GDPR Indicators

Cookie consent banner detected
CMP: Cookiebot
Privacy policy page linked

Mobile Compatibility

Viewport & Responsive Test

Tests how well your website works on mobile devices. Checks viewport configuration, responsive layout, touch targets, font readability, and simulates rendering across different screen sizes.
B
71/100
Mobile Friendly1 breakpoint
Viewport Meta
The viewport meta tag tells mobile browsers how to scale the page. Without it, mobile devices render at desktop width.
Responsive Design
Uses CSS media queries or flexible layouts to adapt content to different screen sizes automatically.
Touch Icons
Apple touch icons and favicons displayed when users add the site to their home screen on mobile devices.
Readable Font Size
Base font size should be at least 16px on mobile to ensure text is readable without zooming.
Relative Units
Using em, rem, %, or vw instead of fixed px values allows content to scale properly across screen sizes.
No H-Scroll Risk
No elements wider than the viewport that would cause horizontal scrolling on mobile devices.
Tap Targets OK
Interactive elements (buttons, links) are at least 48x48px with enough spacing to prevent accidental taps.
No Fixed Widths
No elements with fixed pixel widths that could overflow on smaller screens and break the layout.
Viewport
width=device-width, initial-scale=1
2 recommendations
  • •Mobile compatibility recommendation preview...
Upgrade to view recommendations

Typography & Readability

NibPro + DM Sans

WCAG Partial
72/100
Readability
/30
21/30

18px · LH 1.38

Hierarchy
/20
16/20

3.56x ratio

WCAG
/25
17/25

1:1 min contrast

Performance
/25
18/25

2 fonts · 4 req

Heading Font

NibPro

Sans64px

Body Font

DM Sans

Sans18px

Contrast Ratio

1:1

9 issues

Reading Comfort

~35 CPL

Narrow lines
64px
h1
60px
h2
44px
h3
18px
p

✅ Excellent readability: 18px body text is ideal for all devices.

⚠️ Tight line spacing (1.38). Increase to 1.4–1.6 for better readability.

❌ Very complex text: Flesch score 29/100. Consider shorter sentences and simpler words.

⚠️ Partial contrast: 9 elements below WCAG AA threshold (min 1.0:1).

⚠️ Minor heading issue: 1 level skip(s) detected. Maintain sequential order for screen readers.

✅ Strong hierarchy: Headlines are 3.6x larger than body text.

Buy on MyFontsFluid Type (rem)Flesch 29

Color Palette

4 unique colors
Light
#ffffff
Text· 13.7%
#00143f
Primary· 75%
#4b5072
Secondary· 7.7%
#cddcd8
Secondary· 3.7%

Business & Marketing Stack

10 Tools Detected

Enterprise

CRM Systems

1
HubSpotMid-Market

Customer Relationship Management platforms

Behavior Analytics

4
Google AnalyticsFree
Microsoft ClarityFree
PostHogMid-Market
Google Tag ManagerFree

User behavior and product analytics

Advertising

3
Facebook PixelMid-Market
Microsoft AdsEnterprise
Reddit PixelMid-Market

Ad platforms and retargeting pixels

Privacy & Cookies

2
CookieYesSMB
CookiebotMid-Market

Cookie consent and privacy compliance tools

4

Categories

10

Total Tools

1

Enterprise

5

Mid-Market

Assessment: Sophisticated marketing and sales technology infrastructure

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Scripts & Styles

24 Resources

20
Scripts
4
Styles
16
Async
0
Defer

Top Script Sources

local(6)googletagmanager.com(3)eu.posthog.com(1)js.hubspot.com(1)js.hs-analytics.net(1)

Website Identity

edesk.com

29 years old
Location detected: 🇫🇮 Finlandvia ip
Amazon Registrar, Inc.en

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Last analyzed: 07 May 2026 at 11:06

Historical Analysis & Change Tracking